Stacks Image 1981

The Historic Towns and Villages Forum (HTVF) has over 30 years’ experience in promoting the prosperity and heritage of historic cities, towns and villages. Its work is rooted in the recognised value of heritage assets to social, economic and environmental well-being, and how to successfully manage change.

The HTVF is an independent membership organisation funded from events and membership fees, and sponsorships.

We are delighted that the HRH Prince Charles is our Patron, and that the Herbert Lane Trust is one of our key supporters. The HTVF is based in Kellogg College, Oxford, the largest graduate college in Oxford University, and we share common values by creating and promoting opportunities for lifelong and flexible learning, and working with a wide range of people and their interests.

Recent feedback from our events: “It was really wonderful to take part in the seminar and get so much interesting information on Oxford and its heritage protection”

“It was a really excellent day, very interesting, with some great contributors.  Much food for thought…”

"The site tour was the icing on the cake. I am going to sign up for more seminars now. Also good value  for money compared to RTPI events."

"I found your fantastic resources and website whilst researching how to create a Neighbourhood Plan...

"I very much appreciate the resources that you have on-line from previous seminars and have found the article about understanding High Street signature types very illuminating."

"Thank you for all you do for the survival of Britain's historic towns and villages."

"Thank you for such an informative, inspiring and encouraging day yesterday. There was such a great variety of information and perspective to absorb and reflect upon, I speak for myself but doubtless also for my colleagues, that I left feeling buoyant and enthusiastic for what we might be able to achieve together."

Stacks Image 1303
Stacks Image 1307
Stacks Image 1305

Mission and Objectives

Stacks Image 1987

The purpose of the Historic Towns and Villages Forum is to provide support, training and information to organisations, professionals and others involved in the planning and management of historic cities, towns and villages. This is to ensure that historic towns are not just conserved for future generations, but that they realise their full economic potential. The Historic Towns and Villages Forum sees heritage as a major element in delivering sustainable economic development.

We deliver our purpose through events, training, research, lobbying, projects, publications and partnership development. We are a membership organisation and welcome opportunities to work with members to address their interests, as well as to partner with other bodies on issues of shared ground. One example of this is the joint HTVF, IHBC and Civic Voice publication Conservation Professional Practice Principle published in 2017, with the support of the Herbert Lane Trust. (link below)

Studies undertaken in recent years have included volunteering and skills gaps in the built heritage sector, the role of communities in identifying local identity, and how to balance heritage and urban growth working with civic societies.

We are also an accredited IHBC CPD provider.

Stacks Image 2389
Stacks Image 2001
The Origins of the HTVF
The Historic Towns and Villages Forum was formed following the alliance of the Historic Towns Forum (formerly the English Historic Towns Forum) and ASHTAV (the Association of Small Historic Towns and Villages), and is supported by the Herbert Lane Trust.

Both organisations shared a passionate belief in the value of historic places, and the importance of managing change to ensure their continuity, and so began collaborating in 2013. This was formalised as alliance and was renamed Historic Towns and Villages Forum in 2016.

Talks and Webinars

Recent Webinar Programmes

We are indebted to the many speakers who have contributed to the webinars that we have hosted in 2020-21. These included:


New Town Heritage Explorers:

Capturing a Place's Character

Our interactive community-led project, funded by the National Lottery Heritage Fund, is available online! We are encouraging everyone - whether you live in a New Town or not - to get involved in this project and use the New Town* Heritage Character Assessment Toolkit on your local area.

How do I get involved?

1. Watch our three short introductory films (5 mins each):

  1. The New Town Heritage Explorers Toolkit, Part 1
  2. What is a Toolkit, Part 2
  3. Get Involved! Part 3

2. Get ready
The full New Town Heritage Explorers Toolkit report with an introduction and questions to answer is available to download as a Word template. A shorter version of the New Town Toolkit (just the questions) is available to download as a Word doc here. * If you are not a resident of one of Britain’s New Towns, the My Town Heritage Explorers Toolkit is for you My Town Toolkit or just the questions.

3. Go...

  • Download the Toolkit
  • Print off the questions and grab a pen and clipboard, OR
  • Save the questions on a mobile phone using GoogleDocs or Word, and type or dictate your comments into it
  • Then go for a walk!

4. Tell us how you got on

We have a survey to gather your detailed feedback on the Toolkit itself, but we are also very interested in what you noticed about your area, and what you are thinking of doing next.Need advice? Drop us a line to talk about the next steps to take.

This project has been developed with match funding from Milton Keynes Council & Milton Keynes City Discovery Centre



Past Events

Talks and Webinars

Recent Webinar Programmes

We are indebted to the many speakers who have contributed to the webinars that we have hosted in 2020-21. These included:


Click on the topics to view the pdfs

Character, Quality & Design in Neighbourhood Planning and beyond Thursday 27 February 2020, Kellogg College, Oxford

This seminar began by looking at the context for community involvement for design policies, and how to bring design into neighbourhood plans. The new Locality and National Trust toolkits both provide practical advice on how to do this, and the speakers all offered valuable policy wording tips, and experience and guidance on neighbourhood planning processes. Seeking design which is more site-responsive than developers’ standard house types requires a greater understanding and explanation of the physical and social context, local character, and 21st century lifestyles.
The workshop explored the design criteria that delegates would put in place for a fictitious development site within one of Oxford’s conservation areas, looking at a 1960s development before the conservation area was established. The key lessons from the day were about being specific when defining design policies, ensuring that evidence (e.g. character assessments) is provided to support policies, and avoiding relying on the phrase ‘in keeping with’, as this will not help!

Finding New Life for our Heritage Assets Tuesday 11 February 2020, Kellogg College, Oxford

This seminar-workshop looked how heritage assets can be re-used as part of their future preservation. Delegates heard from a variety of perspectives: the funding and enabling body, the large landowner, the destination and heritage consultant, a national charity known for its commercial reuse of historic buildings, local civic societies, and special interest community groups.
What emerged from the presentations, discussions and the workshop were the key actions that local authorities can take to halt the decline of unloved heritage assets, help local trusts to acquire them, and work with local people in finding new uses. The range of long-term and meanwhile uses that can bring new life to buildings and spaces is extensive, and local creative organisations and people can play a role in this rethinking process. Planning for the long-term viability of rescued buildings is as important as their preservation, so that different organisations and individuals play to their strengths, and recognise the stages of a project. Funding bodies are a source not only of financial support but also project management and skills development advice. Each of the examples presented provided great motivation and inspiration for delegates’ own work.

Writing Supplementary Planning Documents & Strategies for the Historic Environment Tuesday 12 November 2019, Kellogg College, Oxford  This seminar-workshop looked at best practice for writing policies for the future of heritage assets, their settings and enhancement.  Delegates heard about the significance of cross-council resources, input and support, and that intended policy audiences are clear from the outset. Getting a strategy into colleagues’ frame of reference is important for its future usefulness. Visiting two areas of Oxford, delegates looked at shopfronts in particular and then assessed whether two design policies extracts (from Basingstoke and Deane Borough Council and Gloucester City Council) would be effective, and could save ‘reinventing the wheel’ - drawing upon existing policies from elsewhere. Looking at the wider value of heritage to social and economic sustainability was the second part of the day, so that heritage is seen as contributing to wider community and civic goals. The future of non-designated heritage assets was discussed and how community-led local listing recommendations can have more weight in the planning system.

Protecting our Heritage Assets: Community involvement in recording and regenerating local heritage Tuesday 19th March 2019 As the number of conservation officers in local authorities continues to decline, this seminar looked at the ways in which local communities can be more involved in heritage protection.  The idea of ‘networked heritage’ shows that our heritage, identity and place are closely linked, and by being more involved in our local heritage, we can both support it and benefit from it. This involvement can take many forms - from undertaking local history studies to support conservation area appraisals, surveying for Heritage at Risk registers, using toolkits to prepare local heritage asset lists, preparing heritage trails to develop the visitor economy and increase awareness of a place’s story, to developing visions for new regeneration proposals. The workshop explored the significance of our built heritage and how to develop strategies for its preservation.

Stacks Image 190

Neighbourhood Planning Review: What it’s achieving and how Tuesday 26th February 2019 This full day seminar looked at neighbourhood planning in both urban and rural locations, the ways in which local ideas are being captured in policy, and processes to draw in a wider range of residents. The speakers looked at the range of support available to communities from Locality and specialist advisors, how to embark upon a neighbourhood planning process and review it after 5 years, as well as noteworthy and innovative policies that examiners judged met basic conditions. While the statutory planning context sometimes shifts around neighbourhood plans, the presentations and discussions addressed innovative ways of embedding local knowledge and commitment to places into the plan-making process.

Supporting Historic High Streets: Part 3, The Visitor Economy 22nd January 2019 This seminar looked at the role of the visitor economy as a key part of the future historic High Street’s appeal. This included research on how footfall patterns reveal what type of town a place really is; innovative community strategies for revitalising town centres; using heritage assets to play to a place’s inherent strengths; developing a brand based on real identity for a stronger visitor economy and experience; using place-making strategies to change perceptions of town centre spaces; reusing empty shop to bring arts and culture to a town centre; why it is worth investing in historic shop fronts; what it takes to turn an historic place around; and, focusing economic development efforts amongst local businesses, district and town councils to support smaller towns. More events on this theme will be developed this year, and so do watch our Events page for news.

Stacks Image 2393

Managing Contemporary and Historic Design and Development - Cambridge 20 November 2018 Hosted by Cambridge City Council, this two-part seminar and walking tour discussed the challenges associated with managing change in the growing city of Cambridge, with its unique and special historic character. The speakers reflected on the value of the urban fabric, SPAB’s 1877 manifesto, and how to advise decision-makers on the degrees of harm that could be caused or how best to mitigate it with each project that comes forward. The relationship of the city and its network of smaller, but growing, towns and villages was a key consideration for the design of transport networks and the public realm, as well as the historic landscape in between. The walking tour, which included visits into the stunning interior spaces and courtyards at Wesley House, Jesus College’s West Court, and the Judge School of Business, was an opportunity to discuss developments built in the last 10 years in their urban context, and the evolution of their final forms through the planning system.  

Under Pressure: Working with the form and setting of smaller settlements 6 November 2018 This seminar-workshop explored how smaller settlements have evolved and the development pressure now being felt as the ‘call for sites’ process has changed the strategic context to spatial planning. The speakers and workshop looked at better ways of pro-actively planning for growth, considering a range of place-making and heritage criteria to determine suitable development sites, and how to create a sound evidence base to support this.

Understanding Local Distinctiveness: the challenge for new housing in town and country: 12 September 2018 This seminar-workshop discussed why local distinctiveness actually matters, how to identify it, and enshrine it in planning processes. The toolkits and the guides tested in the workshop on parts of central Oxford are available via the links to Planning Aid, Oxford City Council and Historic England.

Supporting Historic High Streets Part 2: 20 March 2018 
Making places for people, rather than traffic, and ensuring that all town centre visitors have good experiences are the key to longevity, and aspects of that need to be better understood.

Supporting Historic High Streets Part 1: 30 January 2018 Contrary to popular belief, the High Street is not actually dead, but it is timely to consider the challenges and solutions it faces, so that these important civic places can thrive in the future.

Managing Contemporary and Historic Design and Development: 13 September 2017 This two-part walking tour and seminar visited developments built over the last 10 years in their historic urban context, and looked at ways of balancing historic and contemporary design through planning and design review processes.

Key People

The Historic Towns and Villages Forum is run largely by volunteers, and the core of the HTVF’s Board comprises:

Click on the name for background, click to close
Stacks Image 5066

Chair- Louise Dandy

Louise is the Historic Environment and Urban Design Team Leader at Winchester City Council. She has a wide experience in building conservation, heritage-led regeneration and heritage at risk funding bids and initiatives nationally; including Margate and Tower Hamlets. Louise is also currently project manager for Winchester Future 50 Conservation Area Project, a community project focussed on a new way of developing Conservation Area Management plans and Local Policy.
Stacks Image 3356

Treasurer – James Arnold

James is a planner-architect with over 25 years of experience in the public and private sectors.  He has led planning/development services in UK cities and district local authorities in the Midlands and Yorkshire and works collaboratively to create high quality places.  He is Strategic Director of Place for North West Leicestershire District Council with responsibility for Community Services, Planning and Regeneration departments. 
James has worked and advised on a wide range conservation projects and funding bids including Townscape Heritage Initiatives in Nottingham’s historic Lace Market and Cultural Industries Quarter/regeneration of Park Hill in Sheffield where he was head of Urban Design and Conservation for 10 years at Sheffield City Council.  He is committed to Design Review and has been a panel member on regional panels including Yorkshire, Better Places! and OPUN East Midlands.
Stacks Image 3350

Vice Chairman - Steven Bee

Principal of Steven Bee Urban Counsel, providing critical, creative and strategic advice and guidance to all involved in planning and development. Former CABE Enabler and Planning Advisory Committee member, former Chair of the Academy of Urbanism, previously Director of Planning and Development at English Heritage, Chief Development Officer and Director of Development Services at Winchester City Council, and Technical Director at Llewelyn-Davies.
Stacks Image 3375

Director – Louise Thomas

An urban designer and architect by training, Louise joined the HTVF as its Director in 2017. Louise has a passion for the built environment, urban design, development and regeneration processes, and the public’s involvement in shaping places. She has run her independent consultancy TDRC Ltd since 2004, working for a variety of clients, including local planning authorities and councils on town centre projects and neighbourhood planning. Louise is also the co-editor of the quarterly journal Urban Design, and a module leader for the Master’s degree programme in Urban Design at the University of Westminster. Previously Technical Director for Masterplanning & Urban Design at consultancy Scott Wilson (now AECOM), and Associate Urban Designer at David Lock Associates.
Stacks Image 3388

Helen Ensor

Helen is an Associate Director at Donald Insall associates, and in 2017 set up a new branch of the practice in Oxford, and can now count the Colleges of Lincoln, Hertford, St. Hugh’s and Wycliffe Hall amongst her clients, as well as many private individuals and developers. Prior to this, she was an Inspector of Historic Buildings and Areas at English Heritage and a Senior Conservation Officer at Westminster City Council. Helen is a highly respected conservationist, with 20 years’ experience in the planning and development sector, and has an outstanding track record of negotiating consent in respect of sensitive and complex sites. She has lectured extensively at universities and conferences on conservation planning and architectural history and is a member of the Oxford Diocesan Advisory Committee.
Stacks Image 3369

Prue Smith

An architect by profession, Prue worked in private practice for some years in Kent and Norfolk, before joining Norwich City Council as Conservation and Design Officer, when she first became involved with the English Historic Towns Forum. She was Chair of the EHTF Built Environment Working Group, updating the Good Practice Guide to Managing Conservation Areas and producing guidance such as Making Better Planning Applications and Making Better Applications for Building Listed Consent. She now runs a consultancy providing advice on historic built environment matters for public bodies. She is a council member of the Norwich Forum for the Construction Industry and Secretary of the East Anglia Branch of the Institute of Historic Building Conservation.

Stacks Image 3363

Christina Duckett

Christina leads the Conservation Team at Basingstoke and Deane Borough Council and is a Director of Hankinson Duckett Associates. An architect by training and a chartered town planner, Christina has extensive experience of working at a senior level in multidisciplinary private practice, government agencies and local authorities. A recurrent theme in roles undertaken is the pursuit of design excellence.  She is also a Senior Fellow of the Higher Education Academy and an experienced University lecturer with particular interests in innovation in educating students to design for people with differing needs.
Stacks Image 3382

Dr Steven Parissien

Steven was born in London and raised in Chesham in Buckinghamshire, and obtained both his undergraduate and doctoral degrees from Oxford University. He has worked as a senior manager in the heritage, arts and education sectors, and is currently Senior Associate Tutor at Oxford University’s Department of Continuing Education, and a Visiting Fellow at Kellogg College, Oxford. 
Steven has written extensively on cultural history: his 12 books to-date include
Adam Style (Phaidon, 1992; Apollo magazine's Book of the Year for 1992 and The American Institute of Architects' Book of the Year Choice for 1993), George IV: The Grand Entertainment (John Murray, 2001), Interiors: The Home Since 1700 (Laurence King, 2008), English Railway Stations (English Heritage, 2014) and The Comfort of the Past: Building Oxford and Beyond 1815-2015 (2015). 

Herbert Lane Trust Representatives

Stacks Image 3399

Professor Malcom Airs O.B.E.

Emeritus Professor of Conservation and the Historic Environment, Oxford University. Emeritus Fellow of Kellogg College, Member of the Advisory Committee of Historic England, Associate Member of the Design Advice Forum of the National Trust, Trustee of Oxfordshire Churches Trust, Vice-President of Oxford Preservation Trust, Former Trustee of the Landmark Trust, Past President of the Institute of Historic Building Conservation, and Past President of the Society of Architectural Historians of Great Britain.

Stacks Image 3411

John Alexander

John is Chairman of the Herbert Lane Trust (formerly the Association of Small Historic Towns & Villages).  John has spent most of his career in investment banking.  He is a member of the Executive Committee of CPRE Oxford Branch and has been involved in the restoration of a number of historic buildings.  He is a director of several companies in the UK and abroad.

Stacks Image 3405

Michael Coupe

With a career mainly in the public sector at a strategic level, Michael is a planner and chartered surveyor, and was formerly Head of Land Use Planning and Regeneration at English Heritage. He continues to represent the interests of the historic environment, is a former Vice Chair of the National Planning Forum, erstwhile adviser to the Prince’s Regeneration Trust, and was Vice President of the Association of Small Historic Towns and Villages (ASHTAV). He has contributed directly to the Forum’s research programmes and published guidance.

Join the Forum

Stacks Image 662

We repy on the commitment and support of our members and sponsors for our work.

As we are a not-for-profit, independent and educational body, if you would like to become
a member, you can benefit from and help to shape our work.

Joining the Historic Towns and Villages Forum is good value for money as you can:

  • promote your work and achievements through our network
  • work with us on issues for professional development or public debate in your area, and
  • receive discounts on conferences and event.

Local Authority
Large (population 200,00 and above)

Medium (population between 100,000-200,000)

Small (population less than 100,000)

Corporate or private company

Small (up to 10 employees)

Town/Parrish Council
Civic/Amentty Group
Stacks Image 1397

To subscribe using PayPal click on the appropriate category link below


Stacks Image 4915
We are grateful to those who attend our events for their involvement in our activities, and the following members for their continued support.

Bexhill Old Town Preservation Society

Brigstock Parish Council


Cirencester Civic Society

Coleby Parish Council

Creative Heritage Consultants Ltd

Donald Insall Associates

Dorchester Town Council

Friends of Abingdon Civic Society

Friends of Chain Bridge Forge

Greater Cambridge Shared Planning

High Peak Borough Council


Kirkby Lonsdale & District Civic Society

Lewes Town Council

Lindfield Parish Council

Look! St Albans

Lyme Regis Society

Maldon and Heybridge Heritage Harbour Association

Malmesbury Civic Trust

Milton Keynes City Discovery Centre

Much Wenlock & District Civic Society


North West Leicestershire District Council

Oxford Preservation Trust



Plus Urban Design Ltd

Purcell UK

Salisbury Civic Society

Shrewsbury Town Council

simmonsherriff LLP

Somerford Keynes Parish Council

Sonning & Sonning Eye Society

Staffordshire Moorlands Council

Steven Bee Urban Counsel

Thame Town Council

The Chester Civic Trust

Towcester & District Local History Society

Urban Vision Enterprise

Walled Towns Heritage

Watlington Parish Council

Wells City Council

Worcester City Council

York City Council


The Historic Towns Forum created an extensive library of publications on the challenges and opportunities for historic places, from city centres to villages, heritage-led regeneration to housing growth, and all important details for shopfront design. They are available to download below, and others may be available as hard copies only, and so please email us to find out more on

ASHTAV's main method of communication with members was through the magazine. Prior to its alliance with the HTVF, ASHTAV produced nearly 30 magazines in the period from 1997 to 2016. There is a wealth of information and know-how amongst the back numbers, also available to download.

The HTF publications are listed under categories and The ASHTAV publications are in reverse date order

Sir Donald Insall’s Collection, Kellogg College, Oxford University

Sir Donald Insall CBE has very kindly loaned his extensive collection of books and historic buildings reports to Kellogg College on a long-term loan. These can be found by Oxford University and non-University researchers using SOLO, Oxford University’s Bodleian Library catalogue system: These publications are available for reference only.

Planning Toolkit Publications

On some tablets the publication may not scroll. If so click on download to access

Stacks Image 819

Heritage Law Update

Stacks Image 823

Oxford Castle-a Preservation Trust Case Study

Stacks Image 827

Listed Building & Listed Building Consent

Stacks Image 831

Heritage Led Regeneration

Stacks Image 835
Urban & Retail Design
Stacks Image 839

Community Engagement

Retail and Shopfronts

Click on the publication's image to view in a Flash pdf reader. If you are using a browser that doesn't support flash click on the download button to access the pdf file.
The publication are large files, which on slow connections will take a few moments to download.
Stacks Image 858
Details and Good Practice in Shopfront Design
Stacks Image 862
Retail Development in Historic Areas
Stacks Image 866
Focus on Retail
Stacks Image 870

Shopfront Security Support

Stacks Image 878
Shopfronts and Advertisements in Historic Towns
Conservation Practice

Click on the publication's image to view in a Flash pdf reader. If you are using a browser that doesn't support flash click on the download button to access the pdf file.
The publication are large files, which on slow connections will take a few moments to download.

Stacks Image 890
Conservation Professional Practice Principles
Stacks Image 894

Archaeology in Historic Towns

Stacks Image 898
Conservation Area Management
Stacks Image 902

Investing in Heritage-Buxton

Stacks Image 906

Research into Article 4 Directions

Stacks Image 910

Planning for Growth in Historic Towns

Stacks Image 939
Historic Built Environment Occasional Papers
Stacks Image 943
Making Better Planning Apprications
Stacks Image 947
Energy Guidance
Stacks Image 926

Making Better Planning Applications Listed Building Content

Streets, Traffic and Townscape

Click on the publication's image to view in a Flash pdf reader. If you are using a browser that doesn't support flash click on the download button to access the pdf file.
The publication are large files, which on slow connections will take a few moments to download.

Stacks Image 956
Bus Based Park and Ride
Stacks Image 960
Focus on the Public Realm
Stacks Image 964
Code of Practice for Coach Based Tourism
Stacks Image 970

Historic Core Zones

Stacks Image 974
Manual for Historic Streets
Stacks Image 978
Making the Connections
Stacks Image 982
Townscape in Trouble
Stacks Image 986
Traffic in Townscape
Stacks Image 990
Traffic in Historic Town Centres
Stacks Image 995
Traffic Measures in Historic Towns

Click on the publication's image to view in a Flash pdf reader. If you are using a browser that doesn't support flash click on the download button to access the pdf file.
The publication are large files, which on slow connections will take a few moments to download.

Stacks Image 1014
Focus on Tourism
Stacks Image 1018
Coach Based Tourism
Stacks Image 1022
Getting it Right
Click on the magazine image to view in a Flash pdf reader. If you are using a browser that doesn't support flash, click on the download button to access the publication directly.
The publication are large files, which on slow connections will take a few moments to download.
Stacks Image 1033
Spring 2016
Stacks Image 1037

2014 Spring

Stacks Image 1041

Winter 2014/5

Stacks Image 1059


Stacks Image 1063

2012 Summer

Stacks Image 1067

2012 Spring

Stacks Image 1072

2009 Summer

Stacks Image 1076


Stacks Image 1080

2009 Autumn

Stacks Image 1085
Stacks Image 1089


Stacks Image 1093


Stacks Image 1098


Stacks Image 1102


Stacks Image 1106


Stacks Image 1124
Stacks Image 1128


Stacks Image 1132


Stacks Image 1111


Stacks Image 1115


Stacks Image 1119
Stacks Image 1137
Stacks Image 1141


Stacks Image 1145



Stacks Image 1152
To contact HTVF please use the form below or telephone Louise Thomas
The Historic Towns and Villages Forum,
Kellogg College,
60-62 Banbury Road,
Oxford OX2 6PN

Please fill in your full name

This field is required

Your email address will never be disclosed to third parties

This field is required

Please let us know what we can do to assist you.

This field is required

Privacy Policy

Privacy policy Effective from May 25, 2018 The Historic Towns and Villages Forum collects and uses your personal data only as it might be needed for us to deliver to you our products and services (collectively, our “services”). Your personal data includes information such as:

• Name • Organisation Name • Address • Telephone number • Email address

Our privacy policy is intended to describe to you how and what data we collect, and how and why we use your data. It also describes options for you to access, update or otherwise take control of your personal data.  

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (DPO) by contacting us at  This inbox is actively monitored.  

What information do we collect? We collect information so that we can provide the best response when you use our services.  Much of what you would consider to be personal data is collected directly from you when you:

• create an account or purchase any of our services (such as billing information); • complete contact forms or request news emails or other information from us; or • participate in surveys, apply for a job or position, or otherwise participate in activities we promote that might require information about you.   

However, we also collect additional information when delivering our services to you to ensure that your needs have been catered for or interests supported.  These methods of collection may not be as obvious, so we wanted to highlight what these might be and how they work:

• Cookies and similar technologies. Our website allow us to track your browsing behaviour, links clicked, your device type, and to collect various data, including analytics, about how you use and interact with our services. This allows us to provide you with more relevant information, a better experience on our website, and to collect, analyse and improve the performance of our services overall. We may also collect your location (IP address) so that we can personalize our services.   

How we use information. We believe in both minimizing the data that we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

  1. Delivering, improving, updating and enhancing the services we provide to you.  We collect various information relating to your purchase, use and/or interactions with our services. We use this information to:

• Improve and optimize our services for you • Collect statistics about the use of our services • Understand how you use our services and what products and services are most relevant to you.

Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly. 

  1. Sharing with trusted third parties. We do not share your personal data with any companies or partner organisation, unless it is to fulfil the services you have requested (e.g. catering or access requirements). These third parties (e.g. Kellogg College, other host venues or caterers) are subject to strict data processing terms and conditions and are prohibited from using, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for.

  2. Communicating with you. We may contact you directly or through a third party service provider (such as LinkedIn or Eventbrite) regarding products or services you have expressed an interest in, signed up or purchased from us, as necessary to deliver a service. These contacts may include email, text (SMS) messages, telephone calls or automated text messages.

You may change your subscription preferences with respect to receiving communications from us by emailing us at  If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who you are ‘contracting’ with and so whose privacy policy applies. If you believe that anyone has provided us inappropriately with your personal information and you would like to request that it be removed from our database, please let us know.

Transfer of personal data abroad.  If you use our services from a country other the UK, your communications with us may result in transferring your personal data across international borders, and the same privacy protection applies.

Third-party websites.  Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

How you can access, update or delete your data. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent that it is no longer necessary for any services purchased, or required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store and retain your data. We follow accepted standards to store and protect the personal data we collect, both during transmission and once received and stored. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for legitimate legal or business purposes. These might include retention periods mandated by law, contract or similar obligations applicable to our business